Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer communications management"
Status: Free TrialColumbia University
Skills you'll gain: Construction Estimating, Project Schedules, Construction Management, Earned Value Management, Cost Estimation, Project Finance, Cost Management, Work Breakdown Structure, Construction Accounting, Environment Health And Safety, Building Information Modeling, Project Risk Management, Scheduling, Cost Control, Commercial Construction, Risk Management, Lean Methodologies, Business Transformation, Finance, Construction
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Corporate Communications, Internal Communications, Storytelling, Strategic Communication, Media Relations, Target Audience, Social Media, Business Communication, Public Relations, Crisis Management, Marketing Communications, Presentations, Media and Communications, Social Media Marketing, Diversity Equity and Inclusion Initiatives, Employee Retention, Employee Engagement, Drive Engagement, Communication, Diversity and Inclusion
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development
Status: Free TrialStatus: AI skillsSkills you'll gain: Project Closure, Agile Project Management, Project Management Life Cycle, Project Planning, Project Management, Project Controls, Milestones (Project Management), Communication Planning, Scope Management, Agile Methodology, Project Risk Management, Project Scoping, Sprint Retrospectives, Sprint Planning, Agile Product Development, Backlogs, Project Schedules, Project Performance, Interviewing Skills, Applicant Tracking Systems
Status: Free TrialUniversity of Pennsylvania
Skills you'll gain: Active Listening, Communication, Communication Strategies, Productivity, Business Communication, Persuasive Communication, Interpersonal Communications, Strategic Communication, Goal Setting, Rapport Building, Trustworthiness, Cooperation, Non-Verbal Communication, Negotiation, Adaptability
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems
What brings you to Coursera today?
Status: Free TrialSkills you'll gain: Agile Software Development, Product Management, New Product Development, Product Lifecycle Management, Agile Methodology, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Agile Project Management, Usability Testing, Team Performance Management, Project Management Life Cycle, Innovation, Agile Product Development, Market Analysis, Stakeholder Management, Business Planning, Leadership
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
Status: Free TrialESSEC Business School
Skills you'll gain: Revenue Management, Forecasting, Hospitality Management, Hotel Operations, Budgeting, Asset Management, Target Market, Market Share, Demand Generation, Hospitality, Online Advertising, Marketing Channel, Strategic Marketing, Demand Planning, Brand Strategy, Constructive Feedback, Operational Analysis, Direct Marketing, E-Commerce, Sales Process
Status: Free TrialIE Business School
Skills you'll gain: Integrated Marketing Communications, Marketing Communications, Advertising, Marketing, Advertising Campaigns, Brand Management, Marketing Management, Marketing Planning, Media Planning, Strategic Communication, Promotional Strategies, Brand Awareness, Social Media Marketing, Digital Marketing, Public Relations, Consumer Behaviour, Communication Strategies, Communication
In summary, here are 10 of our most popular customer communications management courses
- Construction Management:Â Columbia University
- Corporate Communications:Â University of California, Irvine
- Customer Relationship Management:Â Starweaver
- Google Project Management::Â Google
- Improving Communication Skills:Â University of Pennsylvania
- CVS Health Call Center Customer Service:Â CVS Health
- IBM Product Manager:Â IBM
- Introduction to Customer Service:Â CVS Health
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Service Fundamentals:Â Knowledge Accelerators
