• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Data Analytics

      Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization, Extract, Transform, Load, Data Visualization Software, Data Analysis, Statistical Analysis, Big Data, Data Wrangling, Data Mining, Analytics, Data Warehousing, Business Analytics, Data Science, Data Cleansing, Data Lakes, Data Modeling, Data Transformation, Microsoft Excel

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Sequence Models

      Skills you'll gain: Natural Language Processing, Large Language Modeling, Tensorflow, Deep Learning, Artificial Neural Networks, PyTorch (Machine Learning Library), Applied Machine Learning, Text Mining

      4.8
      Rating, 4.8 out of 5 stars
      ·
      31K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Introduction to User Experience Principles and Processes

      Skills you'll gain: UI/UX Research, User Experience, Usability, Prototyping, User Centered Design, Persona (User Experience), Usability Testing, Human Computer Interaction, Interaction Design, User Interface (UI), Human Factors, Mockups

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      D

      DeepLearning.AI

      Generative AI with Large Language Models

      Skills you'll gain: Large Language Modeling, Generative AI, Prompt Engineering, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Scalability, Reinforcement Learning, Natural Language Processing, Machine Learning, Performance Tuning, Python Programming, Software Architecture

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3.4K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Digital Product Management

      Skills you'll gain: Usability Testing, User Story, Product Management, Agile Software Development, Continuous Delivery, New Product Development, Agile Methodology, Product Lifecycle Management, Scrum (Software Development), Product Development, Agile Product Development, Continuous Deployment, DevOps, Product Improvement, Software Development Methodologies, Product Roadmaps, User Experience Design, A/B Testing, Analytics, Design Thinking

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9.6K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      IBM Data Architecture

      Skills you'll gain: NoSQL, Data Warehousing, SQL, Apache Spark, Apache Hadoop, Linux Commands, Database Administration, Data Architecture, Data Migration, Data Security, IBM DB2, Bash (Scripting Language), Data Pipelines, Apache Airflow, Database Design, MySQL, Cloud Storage, Database Management, Database Architecture and Administration, Extract, Transform, Load

      4.6
      Rating, 4.6 out of 5 stars
      ·
      6.8K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Google Data Analytics Capstone: Complete a Case Study

      Skills you'll gain: Analytical Skills, Data Analysis, Spreadsheet Software, Data Storytelling, Interviewing Skills, Data Presentation, LinkedIn, Dashboard, Business Analysis, Presentations, Portfolio Management, Data Visualization, Data Cleansing, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Project Execution: Running the Project

      Skills you'll gain: Project Closure, Project Management Life Cycle, Project Controls, Project Management, Project Performance, Quality Management, Team Leadership, Project Documentation, Sprint Retrospectives, Continuous Improvement Process, Risk Management, Quality Assurance and Control, Stakeholder Communications, Data-Driven Decision-Making, Strategic Thinking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9.7K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      P

      Peking University

      Chinese for Beginners

      Skills you'll gain: Language Learning, Language Competency, Oral Expression, Communication, Vocabulary, Oral Comprehension, Grammar

      4.8
      Rating, 4.8 out of 5 stars
      ·
      20K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud Data Engineer

      Skills you'll gain: Data Pipelines, Google Cloud Platform, Dataflow, Data Maintenance, Data Lakes, Data Warehousing, Real Time Data, Data Visualization, Data Storage, Cloud Storage, Data Analysis, Data Processing, Big Data, Data Infrastructure, Tensorflow, Extract, Transform, Load, Data Management, Data Integration, Apache Spark, Data Architecture

      4.6
      Rating, 4.6 out of 5 stars
      ·
      19K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Data Analysis with R Programming

      Skills you'll gain: Rmarkdown, Ggplot2, R Programming, Data Manipulation, Data Visualization, Data Analysis, Tidyverse (R Package), Statistical Visualization, Data Visualization Software, Exploratory Data Analysis, Development Environment, Data Cleansing, Data Import/Export, Data Structures

      4.8
      Rating, 4.8 out of 5 stars
      ·
      12K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM Data Warehouse Engineer

      Skills you'll gain: Data Warehousing, IBM Cognos Analytics, Dashboard, SQL, Data Visualization, Linux Commands, Database Administration, IBM DB2, Bash (Scripting Language), Data Pipelines, Interactive Data Visualization, Data Presentation, Apache Airflow, Database Design, MySQL, Database Management, Database Architecture and Administration, Extract, Transform, Load, Relational Databases, Big Data

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.3K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…121314…422

    In summary, here are 10 of our most popular customer experience courses

    • Introduction to Data Analytics: IBM
    • Sequence Models: DeepLearning.AI
    • Introduction to User Experience Principles and Processes: University of Michigan
    • Generative AI with Large Language Models: DeepLearning.AI
    • Digital Product Management: University of Virginia
    • IBM Data Architecture: IBM
    • Google Data Analytics Capstone: Complete a Case Study: Google
    • Project Execution: Running the Project: Google
    • Chinese for Beginners: Peking University
    • Preparing for Google Cloud Certification: Cloud Data Engineer: Google Cloud

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok