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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Google Sheets, Excel Formulas, Spreadsheet Software, Customer Support, Service Level, Data Entry, Data Validation, Data Analysis, Data Integration, Service Management, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      404 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I
      I

      Multiple educators

      IBM and ISC2 Cybersecurity Specialist

      Skills you'll gain: Security Controls, Network Security, Incident Response, Penetration Testing, Software Development Life Cycle, Computer Security Incident Management, Information Assurance, Cloud Computing Architecture, Computing Platforms, Microsoft Windows, Cyber Governance, Cloud Computing, Encryption, Data Security, Authorization (Computing), Data Storage, Application Security, Cybersecurity, Information Technology, Cryptography

      4.7
      Rating, 4.7 out of 5 stars
      ·
      14K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Power BI Data Analyst

      Skills you'll gain: Power BI, Datamaps, Microsoft Excel, Microsoft Power Platform, Data Analysis, Data Visualization, Data Collection, Business Intelligence, Data Integration, Data Pipelines, Application Deployment, Database Design, Data Manipulation, Data Security, Microsoft 365, Timelines, Business Modeling, Data Mapping, Business Analytics, SQL

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7.8K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Recruitment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      384 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Meta React Native

      Skills you'll gain: React Native, Version Control, Restful API, Unix Commands, User Interface and User Experience (UI/UX) Design, Jest (JavaScript Testing Framework), User Research, UI/UX Research, Git (Version Control System), Usability Testing, React.js, User Experience Design, Mobile Development, GitHub, Interaction Design, Usability, Database Management, Wireframing, Javascript, JavaScript Frameworks

      4.6
      Rating, 4.6 out of 5 stars
      ·
      11K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM AI Developer

      Skills you'll gain: Prompt Engineering, Generative AI, Software Development Life Cycle, Software Architecture, ChatGPT, Web Development Tools, Responsive Web Design, Development Environment, Generative AI Agents, Software Design, Large Language Modeling, Software Engineering, Flask (Web Framework), Software Development Methodologies, Software Design Patterns, Jupyter, Professional Networking, Python Programming, Machine Learning, Data Science

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      72K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM Full-Stack JavaScript Developer

      Skills you'll gain: Serverless Computing, Full-Stack Web Development, Software Development Life Cycle, Node.JS, Cloud-Native Computing, OpenShift, CI/CD, Back-End Web Development, GitHub, Software Architecture, React Redux, Web Development Tools, Microservices, MongoDB, Containerization, Agile Methodology, Responsive Web Design, Javascript, Professional Networking, Azure DevOps

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7.8K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM Data Analyst

      Skills you'll gain: Data Storytelling, Data Visualization, Data Wrangling, SQL, Extract, Transform, Load, Pivot Tables And Charts, Matplotlib, Exploratory Data Analysis, Predictive Modeling, Relational Databases, Data Analysis, Data Visualization Software, Data Cleansing, Data Ethics, Dashboard, Jupyter, IBM Cognos Analytics, Microsoft Excel, Python Programming, Interviewing Skills

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      94K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      Experience Essentials: Unlocking the UX Process with Miro

      Skills you'll gain: User Experience Design, User Centered Design, Design Research, Usability, Mockups, Wireframing, Prototyping

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Business Foundations

      Skills you'll gain: Operations Management, Operational Efficiency, Process Management, Capacity Planning, Process Analysis, Finance, Process Improvement, Capital Budgeting, Return On Investment, Go To Market Strategy, Accrual Accounting, Financial Reporting, Product Development, Financial Accounting, Marketing Strategies, Branding, Marketing, Human Capital, Decision Making, Corporate Finance

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Meta Front-End Developer

      Skills you'll gain: Version Control, Unix Commands, HTML and CSS, User Interface and User Experience (UI/UX) Design, Jest (JavaScript Testing Framework), User Research, UI/UX Research, Git (Version Control System), Usability Testing, React.js, User Experience Design, Responsive Web Design, GitHub, Interaction Design, Data Structures, Front-End Web Development, Pseudocode, Cascading Style Sheets (CSS), Javascript, JavaScript Frameworks

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      23K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM AI Engineering

      Skills you'll gain: Prompt Engineering, Large Language Modeling, PyTorch (Machine Learning Library), Keras (Neural Network Library), Unsupervised Learning, Feature Engineering, Generative AI, Supervised Learning, Deep Learning, Natural Language Processing, Reinforcement Learning, Applied Machine Learning, Generative AI Agents, Scikit Learn (Machine Learning Library), Artificial Neural Networks, Jupyter, ChatGPT, Python Programming, Machine Learning, Data Science

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      21K reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    Customer Experience learners also search

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    1234…416

    In summary, here are 10 of our most popular customer experience courses

    • Create Customer Support Data with Google Sheets: Coursera Project Network
    • IBM and ISC2 Cybersecurity Specialist: IBM
    • Microsoft Power BI Data Analyst: Microsoft
    • CVS Health Call Center Customer Service: CVS Health
    • Meta React Native: Meta
    • IBM AI Developer: IBM
    • IBM Full-Stack JavaScript Developer: IBM
    • IBM Data Analyst: IBM
    • Experience Essentials: Unlocking the UX Process with Miro: Coursera
    • Business Foundations: University of Pennsylvania

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