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    Results for "inbound calls"

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Customer Support

      Skills you'll gain: Prompt Engineering, Generative AI, Customer Support, Standard Operating Procedure, Customer Service, ChatGPT, Personalized Service, Artificial Intelligence, Large Language Modeling, Customer experience improvement, Business Process Automation, Technical Writing, Automation, Image Analysis, Content Creation, Virtual Environment, Natural Language Processing, Data-Driven Decision-Making, Business Ethics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.8K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      ChatGPT + Zapier: AI-Powered Email Mastery

      Skills you'll gain: Prompt Engineering, ChatGPT, Workflow Management, Business Process Automation, Generative AI, Gmail, Automation, Spreadsheet Software, Productivity Software, Microsoft Excel, Process Optimization, Microsoft Outlook, Email Marketing, Artificial Intelligence, AI Personalization, Large Language Modeling, Operational Efficiency, Data Mapping, Data Entry, Organizational Skills

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.4K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Gemini for Google Workspace

      Skills you'll gain: Video Production, Video Editing, Workflow Management, Storyboarding, Storytelling, Prompt Engineering, Google Workspace, Productivity Software, Google Sheets, Gmail, Multimedia, Motion Graphics, Generative AI, Project Planning, Taking Meeting Minutes, Meeting Facilitation, Collaboration, Writing, Business Communication, Project Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      187 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      The Hong Kong University of Science and Technology

      Business English for Non-Native Speakers

      Skills you'll gain: Interviewing Skills, Business Writing, Oral Expression, Business Communication, Presentations, Sales Presentation, Business Correspondence, Verbal Communication Skills, Business Ethics, Writing, Communication, Target Audience, Grammar, English Language, Communication Strategies, Vocabulary, Report Writing, Language Competency, Strategic Communication, Literacy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      2.6K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems

      4.7
      Rating, 4.7 out of 5 stars
      ·
      387 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EC-Council

      Into the Trenches: Security Operations Center

      Skills you'll gain: Incident Response, Vulnerability Management, Computer Security Incident Management, Cyber Threat Hunting, Event Monitoring, Intrusion Detection and Prevention, Security Information and Event Management (SIEM), Threat Detection, Vulnerability Assessments, Continuous Monitoring, Threat Management, Cybersecurity, Data Loss Prevention, Security Controls, Enterprise Security, Network Security

      Intermediate · Course · 1 - 3 Months

    What brings you to Coursera today?

    • Status: New
      New
      Status: Preview
      Preview
      S

      Simplilearn

      Generative AI in Customer Service Operations Training

      Skills you'll gain: AI Personalization, Generative AI, Customer Support, Call Center Experience, Personalized Service, Customer Service, Customer experience improvement, Client Support, ChatGPT, Data Ethics, Business Process Automation, Self Service Technologies, Customer Insights, Customer Engagement, Customer experience strategy (CX), Automation, Prompt Engineering, Artificial Intelligence, Compliance Training, Operational Efficiency

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Cisco Learning and Certifications

      Providing Customers Internet Connectivity using BGP

      Skills you'll gain: Virtual Private Networks (VPN), Wide Area Networks, Network Architecture

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      B

      Board Infinity

      Step-by-Step Resume Building: Job-Winning ATS-Proof Resumes

      Skills you'll gain: Applicant Tracking Systems, LinkedIn, Personal Development, Goal Setting, Proofreading, Editing, Self-Awareness, Marketing, Writing, Keyword Research

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      P

      Pontificia Universidad Católica de Chile

      English for Common Interactions in the Workplace: Basic Level

      Skills you'll gain: Oral Comprehension, English Language, Literacy, Planning, Vocabulary, Language Learning, Grammar, Verbal Communication Skills, Interpersonal Communications

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.9K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Introduction to Customer Service

      Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      253 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Think Outside the Inbox: Email Marketing

      Skills you'll gain: Email Marketing, Campaign Management, Content Marketing, Marketing Automation, Newsletters, Direct Marketing, Marketing Strategy and Techniques, Marketing, Marketing Analytics, HubSpot CRM, Copywriting, Promotional Strategies, Goal Setting, A/B Testing, Customer Retention, Performance Analysis, Key Performance Indicators (KPIs), Presentations

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.7K reviews

      Beginner · Course · 1 - 3 Months

    1234…16

    In summary, here are 10 of our most popular inbound calls courses

    • Generative AI for Customer Support: IBM
    • ChatGPT + Zapier: AI-Powered Email Mastery: Vanderbilt University
    • Gemini for Google Workspace: Google Cloud
    • Business English for Non-Native Speakers: The Hong Kong University of Science and Technology
    • CVS Health Call Center Customer Service: CVS Health
    • Into the Trenches: Security Operations Center : EC-Council
    • Generative AI in Customer Service Operations Training: Simplilearn
    • Providing Customers Internet Connectivity using BGP : Cisco Learning and Certifications
    • Step-by-Step Resume Building: Job-Winning ATS-Proof Resumes: Board Infinity
    • English for Common Interactions in the Workplace: Basic Level: Pontificia Universidad Católica de Chile

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