Skills you'll gain: Amazon CloudWatch, Infrastructure as Code (IaC), Amazon Web Services, Command-Line Interface, AWS CloudFormation, Software Architecture, AWS Identity and Access Management (IAM), Scripting, Network Troubleshooting, Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Bash (Scripting Language), Serverless Computing, Technical Support, Web Development, Cloud Computing, Information Technology, Customer Service, Software Development

Skills you'll gain: Interpersonal Communications, Verbal Communication Skills, Business Writing, Constructive Feedback, Public Speaking, Active Listening, Grammar, Proposal Writing, Presentations, Writing, Business Communication, Communication, Technical Writing, Trustworthiness, Technical Communication, Storytelling, Rapport Building, Business Correspondence, Microsoft PowerPoint, Editing

Skills you'll gain: Computer Hardware, System Support, Desktop Support, Hardware Troubleshooting, Technical Support, Microsoft Windows, Disaster Recovery, Networking Hardware, Peripheral Devices, System Configuration, Operating Systems, USB, Linux, Data Storage, Computer Displays, Software Installation, Mac OS, File Systems

Skills you'll gain: Technical Support, Desktop Support, Cloud Computing, Customer Service, Cybersecurity, Help Desk Support, Hardware Troubleshooting, System Support, Technical Services, Computer Hardware, Network Troubleshooting, Network Administration, Data Storage, Remote Access Systems, Operating Systems, Database Management

Skills you'll gain: Prompt Engineering, Generative AI, Customer Support, Standard Operating Procedure, Customer Service, ChatGPT, Personalized Service, Artificial Intelligence, Large Language Modeling, Customer experience improvement, Business Process Automation, Technical Writing, Automation, Image Analysis, Content Creation, Virtual Environment, Natural Language Processing, Data-Driven Decision-Making, Business Ethics

Skills you'll gain: Python Programming, Programming Principles, Computer Programming, Algorithms, Data Structures, Problem Management, Debugging, Automation

Skills you'll gain: Customer Service, Customer Complaint Resolution, Performance Metric, Customer Relationship Building, Customer experience improvement, Continuous Improvement Process, Quality Improvement, Technical Support, Expectation Management, Verbal Communication Skills, Relationship Management, Customer Retention, Key Performance Indicators (KPIs), Active Listening, Communication Strategies

Skills you'll gain: Package and Software Management, Microsoft Windows, File Systems, Linux, Operating Systems, User Accounts, Systems Administration, Command-Line Interface, OS Process Management, Windows PowerShell, File Management, Software Installation, Linux Commands, System Monitoring, Remote Access Systems, Authorization (Computing), Virtualization

Skills you'll gain: Incident Management, Debugging, Network Troubleshooting, Problem Management, Performance Tuning, Technical Support, System Monitoring, System Support, Capacity Management, Application Performance Management, Performance Testing, Data Structures, Continuous Integration, Algorithms, Continuous Monitoring, Scripting, Technical Documentation

Skills you'll gain: Technical Writing, Technical Documentation, Design, Graphic and Visual Design, Software Documentation, Technical Communication, Writing, Typography, Writing and Editing, Augmented and Virtual Reality (AR/VR), Proofreading, Web Content Accessibility Guidelines, Multimedia, Content Management

Skills you'll gain: AI Personalization, Desktop Support, End User Training and Support, Technical Support and Services, Technical Support, Generative AI, System Support, Prompt Engineering, Automation, IT Automation, Problem Management, Artificial Intelligence

Skills you'll gain: Concision, Writing, Peer Review, Technical Communication, Grammar, Technical Writing, Editing, Scientific Methods, Journals, Research, Communication Strategies, General Science and Research, Healthcare Ethics, Constructive Feedback