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    Retail Courses Online

    Study retail management for efficient store operations. Learn about merchandising, inventory management, and customer service.

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    Explore the Retail Course Catalog

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Interacting with Customers

      Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      64 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      The Museum of Modern Art

      Fashion as Design

      Skills you'll gain: Cultural Diversity, Aesthetics, Innovation, Design, Art History, Environmental Issue, Research, Sociology, Design Thinking, Creativity, World History

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3K reviews

      Beginner · Course · 1 - 3 Months

    • A

      Alfaisal University | KLD

      مهارات البيع الاحترافية | Professional Selling Skills

      Skills you'll gain: Overcoming Objections, Selling Techniques, Negotiation, Sales, Sales Process, Product Knowledge, Communication, Rapport Building, Customer Analysis, Customer Service, Customer Engagement, Active Listening, Needs Assessment, Empathy, Non-Verbal Communication

      4.5
      Rating, 4.5 out of 5 stars
      ·
      37 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Satisfaction Guaranteed: Develop Customer Loyalty Online

      Skills you'll gain: Customer Retention, Loyalty Programs, E-Commerce, Customer Relationship Management, Customer Service, Marketing, Digital Marketing, Web Analytics, Data-Driven Decision-Making, Marketing Analytics, Performance Analysis, Customer Insights, Business Metrics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Banking and Financial Institutions

      Skills you'll gain: Financial Systems, Banking, Risk Management, Financial Regulation, FinTech, Retail Banking, Financial Regulations, Financial Services, Commercial Banking, Operational Risk, Credit Risk, Payment Systems, Financial Market, Balance Sheet

      4.7
      Rating, 4.7 out of 5 stars
      ·
      262 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Business-to-Consumer (B2C) Sales Strategies and Techniques

      Skills you'll gain: Sales Presentation, Product Knowledge, Selling Techniques, Target Audience, Customer Relationship Building, General Sales Practices, Closing (Sales), Business-To-Consumer, Sales, Communication, Sales Strategy, Customer Engagement, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Managing Human Capital in Retail

      Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Employee Training, Talent Management, Organizational Strategy, Human Resources, Employee Engagement, Human Resources Management and Planning, Workforce Management, Compensation Management, Employee Performance Management, Recruitment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      72 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      UBITS

      Conecta de forma efectiva con los clientes de retail

      Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Greeting Customers, Insurance and Warranty Claims Processing, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Effective Sales – An Overview

      Skills you'll gain: Sales Management, Sales Strategy, Sales Process, Sales, Business Planning, Business Strategy, Cross-Functional Collaboration, Customer Relationship Building, Key Performance Indicators (KPIs), Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      278 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Retail Customer Service Role

      Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Retail Sales, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Communication, LinkedIn

      4.2
      Rating, 4.2 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Salesforce Sales Development Representative

      Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management, Lead Generation, Sales Development, Time Management, Business Writing, Salesforce, Writing, Cold Calling, Sales Prospecting, Growth Mindedness, Verbal Communication Skills, Cultural Diversity, Sales Enablement, Empathy, Emotional Intelligence, Interviewing Skills, Professional Development, Sales

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      565 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      381 reviews

      Beginner · Professional Certificate · 3 - 6 Months

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    1234…13

    In summary, here are 10 of our most popular retail courses

    • Interacting with Customers: CVS Health
    • Fashion as Design: The Museum of Modern Art
    • مهارات البيع الاحترافية | Professional Selling Skills: Alfaisal University | KLD
    • Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
    • Banking and Financial Institutions: University of Illinois Urbana-Champaign
    • Business-to-Consumer (B2C) Sales Strategies and Techniques: Coursera Instructor Network
    • Managing Human Capital in Retail: University of Pennsylvania
    • Conecta de forma efectiva con los clientes de retail: UBITS
    • Effective Sales – An Overview: Fundação Instituto de Administração
    • Preparing for Your Retail Customer Service Role: CVS Health

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